Web subscriptions are billed through Stripe. Team admins with one linked Stripe-billed workspace can open the self-serve billing portal from dashboard settings.

Cancelling a Stripe-billed web subscription stops future renewal only. It does not retroactively void a settled charge, and we do not promise automatic or prorated refunds for a partially used billing period.

If a web charge does not resolve to a linked Team billing workspace, or if you need invoice help or refund review, contact billing@fuelmixmate.com. Refund review stays manual and starts only after the charge or invoice is verified. Initial billing response target is within 2 business days.

When a verified Stripe web refund is approved, it is returned to the original payment method. Bank settlement timing is outside MixMate control and commonly takes 5 to 10 business days.

iOS and Android subscriptions are managed by Apple or Google Play. Cancellation and refund decisions for those purchases follow the rules of the platform where the subscription was bought.

Auto-renew stays active until the subscription is cancelled through the platform that owns the purchase. After cancellation, paid access continues until the end of the current billing period unless that platform applies a different rule.

Stored records are not blindly wiped when a paid plan ends. Paid-only workflow surfaces may drop to read-only until billing resumes.