Billing, cancellation, and refunds
Billing ownership, cancellation, and refund policy
MixMate billing follows the owner of the purchase. Personal billing is tied to the account that bought the plan. Team billing is tied to the Team workspace that holds the Stripe billing record. This page tells you who owns the next step.
Personal billing (account-owned)
Personal web subscriptions are billed through Stripe. If your own account bought Plus or Pro on web, that account is the billing owner and may use the self-serve portal from dashboard settings.
Cancelling a Stripe-billed web subscription stops future renewal only. It does not retroactively void a settled charge, and we do not promise automatic or prorated refunds for a partially used billing period.
If you need invoice help or refund review for a personal Stripe web charge, contact billing@fuelmixmate.com. Refund review stays manual and starts only after the charge or invoice is verified. Initial billing response target is within 2 business days.
When a verified Stripe web refund is approved, it is returned to the original payment method. Bank settlement timing is outside MixMate control and commonly takes 5 to 10 business days.
Team billing (workspace-owned)
Team billing belongs to the Team workspace, not to a personal plan on the same account. Only a Team Owner or Admin inside one linked Stripe-billed workspace can open the self-serve Team billing portal from dashboard settings.
If Team billing should exist but the workspace cannot open self-serve billing, treat that as a provisioning defect, not a routine Team state. Contact billing@fuelmixmate.com and include the workspace name, admin email, and any invoice or charge details so billing support can reconcile the workspace manually.
A personal Plus or Pro subscription on the same login does not create or unlock Team billing access.
App Store and Google Play
iOS and Android subscriptions are managed by Apple or Google Play. Cancellation and refund decisions for those purchases follow the rules of the platform where the subscription was bought.
What happens after cancellation
Auto-renew stays active until the subscription is cancelled through the platform that owns the purchase. After cancellation, paid access continues until the end of the current billing period unless that platform applies a different rule.
Stored records are not blindly wiped when a paid plan ends. Paid-only workflow surfaces may drop to read-only until billing resumes.
MixMate by SGN Technology
fuelmixmate.com